March 17, 2020
Subject: Operational Capacity – Due to COVID-19
I am sure most of you have seen 100’s of this type of letter at this point, you have probably written one or sent one very similar out to your customers and vendors.
Currently the Duncan Company/Arjay Automation is operating with full capability. We have implemented plans that will allow our Customer Service Staff to work onsite or remotely. We have asked our Outside Sales Reps to work from home. We have taken steps within our organization to keep our Warehouse (Shipping and Receiving) and Automation Shop fully functioning.
It is our intent to stay open as long as Freight Carriers are still delivering and/or the authorities do not shut business down. The only thing that will limit us is the ability of our Manufactures to provide Products. We have seen a wide range of impact on our Manufacturing base. This ranges from completely shut down, to 1-2 week delays, to operating at full capacity. The more accurately you can define your lead time requirements the more likely we will be able to meet them either thru traditional sources or alternate sources.
We continue to monitor and adjust our efforts to minimize the impact of the pandemic on our employees and our customers. Please stay safe.
Thank You
Joe Klick, Josh Ralph, Bob Finke
Ownership Team