To: Our Customers
Date: March 25, 2020
Subject: Essential Service Provider
Currently the Duncan Company/Arjay Automation is operating with full capability. We have implemented plans that will allow most of our Customer Service Staff to work onsite or remotely. We have asked our Outside Sales Reps to work from home. We have taken steps within our organization to keep our Warehouse (Shipping and Receiving) and Automation Shop fully functioning.
As an “Essential Service Provider” as deemed by the State of Wisconsin and Illinois we will stay open. We serve the food, pharma, energy, chemical, water, paper, material waste industries, and other critical manufacturing. It is our intent to stay open as long as Freight Carriers are still delivering and/or the authorities do not shut Essential Businesses down. The only thing that will limit us is the ability of our Manufactures to provide Products.
Minnesota and the Dakotas have not implemented a Shelter in Place order yet, but we believe that if they do, we will be considered an Essential Service Provider in these states as well.
As we have moved further into the pandemic it seems that most of our Manufacturers have adjusted and the impact on deliveries is minimal. This is a very fluid situation and lead times can change quickly. The more accurately you can define your lead time requirements the more likely we will be able to meet them either thru traditional sources or alternate sources.