We want to be considered your Partner, not your Supplier. We offer our partners the best in service, knowledge, and products. Our passion for a job well done allows us to keep competitive and open to change. We want to constantly reinforce our commitment to our partners, employees, customers, and communities.
Commitment to Quality:
Quality is important in all aspects of Duncan Co., and we make the following commitments:
To be recognized as a Company of dedication, honesty and integrity.
To strive for the greatest possible reliability and quality in the products and services that we provide.
To provide our customers with good value and innovative, quality products.
To direct our growth in the areas where we display maximum strength and ability.
To make fair profits which will allow us to meet our obligations and sustain our growth.
To provide our employees with personal satisfaction, security, advancement and a means to share in the company’s success.
To be an asset to our community.
Commitment to Service:
Same Day Shipping: Orders for in-stock products placed by 3:30pm CT will be shipped that same day. Urgent purchase orders can be placed until 5:00pm CT for same day ship upon request.
Convenient Hours: Our Customer Service is open from 7:30 A.M. until 5:00 P.M. Monday through Friday for placing orders and technical assistance. Our Warehouse is open until 5:00 P.M. for will call, courier and common carrier pick-up.
Electronic Purchasing: Connect to Duncan Co. via the Web around the clock to get a quote or place a new order. You can also place orders at Duncan Co. by Phone, Fax, EDI, Mail or E-Mail
Inventory Management: Let our Inventory Management Team help you streamline your purchasing of MRO requirements using a cost effective combination off Bar Coding, Kanban, PCs and other technologies.
Just in Time Delivery: We will work with your scheduling and MRP systems to ensure the timely delivery of your critical production requirements. Good JIT performance starts long before the purchase order is placed.
Conflict Minerals Policy
Vendor Terms & Conditions
Duncan History Photo GalleryUse Tax Notice